“Find answers to common questions about our services and process”
Frequently Ask Questions
Payments
What types of payment do you accept?
I prefer cash but accept credit cards, Venmo, checks (for business and senior adults), Bitcoin. Payments can be made in person, over the phone, or online but they have to be done in the day of the service.
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How the barter / trade system works?
Barter is just a fair exchange. Instead of paying with money, you can offer something of value in return... like tools, equipment, materials, or a skill you have. We talk it through, make sure the trade feels equal for both of us, and agree only if it benefits everyone. No pressure, no awkwardness, just a neighborly way to help each other out.
Scheduling, Timing & Appointments
How long does it take to schedule an appointment?
It depends on the season. Warm weather is busiest, but I typically operate on a schedule no longer than about two weeks. If you are a current customer and are enroll in my maintenance program you get priority.
How long do repairs usually take?
It depends on the issue, but once I see the symptoms, I can usually estimate the time. About 90% of problems are solved within one hour or less. That being said it really depends on the type of problem.
Do you have a cancellation policy?
Yes. Cancellations must be made at least 48 hours before your appointment. If not, you will be charge with the travel fee.
On‑Site Work, Access & Logistics
Do you work indoors or outdoors?
Both. It depends on the location, weather, and safety. As long as the area is flat or relative level and accessible, I can usually work there.
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Do you work on site or take equipment with you?
I work on site whenever possible, but I can take equipment with me if the repair requires it.
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Do I have to be home at the time of service?
Not necessarily. As long as the equipment is accessible and I can reach you by phone for payment, I can complete the work. I document everything I do including what was checked, adjusted, or replaced. So, we always have a clear record and maintain full transparency.
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Can I combine multiple items in one visit to save money (specially on diagnosis)?
Yes, and it’s encouraged, especially if you enroll in the maintenance program.
Can you pick up my lawn mower or equipment if I don’t want it anymore?
Yes. I accept equipment donations. I often use them for parts to help others keep their machines running.
Do you carry common parts with you?
I carry common service items like air filters, spark plugs, oil filters, and oil.
Anything more specialized is usually ordered based on your equipment’s needs.
Service Area & Travel Fees
​How do you measure the distance?
Distance is measured using actual road miles from Hillsborough, NC to your repair location.
You are charged based on the 10‑mile tier your mileage falls into. ​
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Do you provide support beyond 40 miles?
Not at the moment. My service area currently covers locations within roughly 40 miles of Hillsborough.
If you come out and the equipment cannot be repaired, do I still pay the travel fee?
Yes. The travel fee covers the time and distance required to reach your location, regardless of the repair outcome. This covers the gas and vehicle expenses like: maintenance, insurance, tax, etc.
Diagnosis, Repair Costs & Decision‑Making
If you diagnose my equipment and it cannot be repaired, do I still pay the diagnosis fee?
Yes. The diagnosis fee covers the time, tools, and expertise required to evaluate the equipment and determine the root cause of the problem. Part of this fee is helping you understand the real cause of a problem and give you the tools to stand your ground when the problem is a defect, or a design that isn’t meant to last...
When you understand your equipment and your rights, you’re harder to mislead.
What if my equipment is too cheap to repair?
Many modern equipment under $100 ~ $150 are designed to be disposable. In those cases, a repair visit & diagnosis often cost more than the equipment is worth. If you have multiple pieces of equipment or need several services, then it makes sense to contact me so I can diagnose everything during the same visit. If it’s just one small item, you’re also welcome to bring it to one of my repair workshops or to my table at the farmer's market.
Can you help me decide whether to repair or replace?
Absolutely. I will help you decide whether a repair is worth it or if replacement is the smarter choice. When we stand up for our right to repair, we save money, reduce waste, and stay harder to mislead.
Why do you ask for details about the problem if I don’t know what’s wrong?
Because every problem leaves a trail. The more details you share, the easier it is to follow the clues and pinpoint the real issue. A clear description can save you both time and money.
What if you start the repair and find more problems?
If I discover anything that would significantly increase the cost, I stop, take photos, and contact you with the next steps before continuing. My focus isn’t only on repairs; it’s on solving the real problems you are facing and finding the most cost‑effective way to get things back on track.
Equipment Types & Capabilities
Do you repair my specific brand or model?
I am most familiar with John Deere equipment, but I work on many other brands as well.
Do you fix agricultural tractors?
Not at the moment.
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Can you fix older equipment?
Yes, as long as parts are available and the overall condition makes the repair worthwhile.
Do you repair electric or battery‑powered equipment?
Yes and no... I have experience working with battery power equipment, but at this early stage I am prioritizing gas equipment. As the business grows, I will expand my electric repair services but for now, I am only offering sharpening and blade replacement for electric equipment.
Do you repair commercial‑grade equipment?
I spent most of my John Deere years working with the commercial mowing team. I can take on a wide range of repairs, but I don’t service diesel engine problems because they require specialized equipment I don’t have on hand. As the business grows, I will expand my services to diesel engines.
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Do you repair equipment that someone else already worked on or "A.I." screw ups?
Yes, but if you don’t know exactly what was done or which parts were replaced, will be hard to follow the trail of the problem. From experience, fixing someone else’s rework is almost always harder and more expensive than doing the repair from the beginning.
Warranty & Quality Assurance
Do you offer any warranty on your repairs?
Yes. I offer a two‑week service warranty, plus whatever warranty comes with the parts I install (and I cover the labor for those parts as well). Fuel‑related issues (like water, debris in the tank or bad fuel) are excluded because contamination is not a defect.
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Another problem came up after the repair on my equipment?
If a new problem shows up in an area I didn’t work on, it’s very likely a separate issue and not related to my repair. Parts wear at different rates and fixing one component doesn’t mean the rest of the machine follow the same warranty. I know this may seem like common sense if you are familiar with equipment, but for anyone who isn’t, it’s important to mention... ​
Maintenance Services
How often should I get maintenance done?
It depends on the type of equipment and how many hours you use it each year. I help you choose the right schedule, not too much, not too little.
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How long does a maintenance visit usually take?
Most maintenance visits take about 1/2 to 1 hour.
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What if my equipment needs repairs during maintenance?
If I find anything that requires repair, I will take photos, explain what I found, and communicate next steps before doing anything that increases the cost.
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Do you sharpen blades or chains during maintenance?
Yes. Blade or chain sharpening is included in my maintenance programs.
Do you maintain commercial equipment?
Yes. I provide maintenance for commercial equipment used by landscapers, churches, schools, and HOAs.
Do you offer generator maintenance?
Yes. I do offer generator maintenance and repair. I recommend scheduling early.​
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Can you help me figure out if my equipment is worth maintaining?
Absolutely. I can help you decide whether maintenance is a good investment or if replacement makes more sense.
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Do you offer reminders or scheduling help?
Yes. If you are part of my maintenance program, I will remind you when it’s time for your next yearly service.
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Do you clean the equipment as part of maintenance?
Yes. I remove debris and clean key areas, so the machine runs cooler, safer, and more efficiently. Full machine washing is optional and offered as an extra service.
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What if my equipment hasn’t been maintained in years?
That’s completely fine. I don’t judge... it’s more common than people think. I will assess the condition, explain what it needs, and let you know if anything extra is required.
Sharpening Services
Can you sharpen blades, chains, or tools during the same visit?
Yes. Sharpening can be added to any repair or maintenance visit.
